Rescheduling and Cancellation Policies for Holistic Services
To reschedule your appointment with HolisticalVets LLC, please send an email to firstname.lastname@example.org as soon as possible. We kindly ask that you notify us of any rescheduling requests at least 48 hours prior to your scheduled appointment.
Please note that in the event we receive a rescheduling request less than 48 hours prior to the scheduled appointment time, an additional $50 charge will be applied to the credit card on file. This charge covers the costs associated with accommodating last-minute schedule changes and will be charged at the time of rescheduling, prior to the appointment taking place. We appreciate your understanding as HolisticalVets LLC is a mobile business, and our travel routes are planned approximately a week in advance.
HolisticalVets LLC strives to maintain the utmost commitment to your scheduled appointments, but unforeseen circumstances may arise. In the event that HolisticalVets LLC needs to cancel an appointment prior to the scheduled time due to factors such as unsafe weather conditions or illness, we will make every effort to accommodate your rescheduling needs if possible. You will have the option to select another suitable day and time that works well for all parties involved. We want to assure you that if HolisticalVets LLC cancels an appointment prior to the scheduled time, there will not be an additional $50 fee. Our priority is to ensure a smooth and convenient rescheduling process for you.
To cancel your appointment with HolisticalVets LLC, please send an email to email@example.com as soon as possible. We kindly ask that you provide a minimum of 48 hours’ notice for any cancellations.
Please understand that if you cancel your appointment less than 48 hours prior to the scheduled time or if HolisticalVets LLC is unable to provide services due to circumstances beyond their control (such as unsafe or hostile conditions, aggression, an inaccessible or unavailable patient, breached code of conduct, patient fear, anxiety, or stress, the client not being available for the scheduled appointment, etc.), the credit card on file will be charged all the applicable charges associated with that particular appointment.
However, if you cancel your appointment between 48 and 120 hours (5 days) prior to the scheduled appointment time, a $200 fee will be charged to the credit card instead of the normally applicable charges associated with an appointment. We would like to emphasize that these cancellation charges are necessary to account for the time, effort, and resources HolisticalVets LLC has dedicated to preparing for your appointment.
There are no cancellation charges if you cancel your appointment more than 120 hours (5 days) prior to your scheduled appointment time.
In the event that HolisticalVets LLC determines that it is unable to provide services to you and your pet for any reason prior to your scheduled appointment time, and if rescheduling the appointment is not a viable option, we want to assure you that your supplied credit card will not be charged. Our utmost priority is to ensure transparency and fairness in our service offerings, and we believe it is important not to charge for services that cannot be delivered as planned due to circumstances within our control.
Treatment packages expire after one year of non-use and are non-refundable. They are also non-transferable to a different household. Pending approval by HolisticalVets LLC and depending on the situation, partially used packages (within one year of purchase) may be transferable to other pets in the same household.
While not a requirement, HolisticalVets LLC would greatly appreciate it if all individuals present during appointments wear a face mask correctly, regardless if the appointment is held indoors or outdoors. This is to protect individuals/clients at the appointment, other individuals/clients that are seen later that day/week, and HolisticalVets LLC’s staff. If a household member is sick, please email HolisticalVets LLC at firstname.lastname@example.org as soon as possible to reschedule the appointment (there is no fee to reschedule an appointment due to illness).
HolisticalVets LLC reserves the right to end the appointment and/or VCPR (veterinary-client-patient-relationship) immediately (and any payment for that appointment will be non-refundable and non-transferable) if it is apparent that an individual at the appointment is sick. This is to minimize the risk of spread to other individuals, as HolisticalVets LLC takes the safety and health of all individuals very seriously.