Terms & Conditions

Last updated: November 29, 2025

Welcome to HolisticalVets LLC (“HolisticalVets,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website (holisticalvets.com), services, forms, and any content or materials we make available (collectively, the “Services”). By accessing or using our Services, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. Scope of Services
HolisticalVets provides veterinary services including:

• In-home pet euthanasia
• Quality of Life telehealth consultations
• Limited holistic/TCVM services (acupuncture, Tui-na, food therapy, herbal therapy)

Availability and service areas may change without notice.

The information on our website is for general informational purposes and is not a substitute for professional veterinary advice, diagnosis, or treatment.

2. Scheduling, Appointments & Cancellations
Appointments are scheduled through our online forms (Paperform).

By scheduling an appointment, you agree to:

• Provide accurate, complete information
• Ensure that you are the legal pet owner or an authorized agent of the legal pet owner
• Comply with any service-specific requirements disclosed at booking

We reserve the right to decline, reschedule, or cancel appointments when necessary. You will be informed of any applicable cancellation or no-show policies at the time of scheduling.

3. Payment & Billing
Payments may be processed through third-party providers such as Stripe Checkout. By submitting payment information, you authorize HolisticalVets and its payment processors to charge the provided method for all fees associated with services.

HolisticalVets does not store full credit card numbers or security codes. All payment processing is handled securely by Stripe according to their terms and policies.

4. User Responsibilities
By using our website or scheduling services, you agree not to:

• Provide false or misleading information
• Attempt to interfere with or disrupt the website or Services
• Copy, reproduce, or distribute website content without permission
• Misuse appointment forms or communication systems

You are responsible for maintaining the confidentiality of your own devices, email accounts, and personal information used to access our Services.

5. Data Handling
Personal information we collect may include:

• Legal pet owner’s name
• Authorized agent information (if applicable)
• Contact details (email, phone numbers)
• Addresses (appointment address and personal address)
• Pet’s name, relevant medical information, and health details
• Submitted images
• Signature
• Payment details processed through Stripe

For full details on how we collect, store, and protect your information, please refer to our Privacy Policy and Cookie Policy.

6. Third-Party Services
Our site may contain links to third-party websites or services, including:

• Stripe Checkout
• Paperform
• External resources (e.g., Fear Free®)

We are not responsible for the content, accuracy, or policies of third-party websites. Accessing them is at your own discretion.

7. Intellectual Property
All content on the HolisticalVets website, including text, images, graphics, logos, and layout, is the property of HolisticalVets or used with permission. You may not copy, distribute, modify, or reproduce any content without prior written consent.

8. Disclaimers
HolisticalVets provides the website and content “as is” without warranties of any kind.

HolisticalVets does not guarantee:

• That the website will be uninterrupted or error-free
• That information is always current, complete, or free of inaccuracies
• Any outcomes related to veterinary care, treatment, or services

Always consult directly with a licensed veterinarian for specific medical decisions.

9. Limitation of Liability
To the fullest extent permitted by law, HolisticalVets is not liable for:

• Any indirect, incidental, or consequential damages
• Losses related to use of the website or inability to access the website
• Decisions made based on website content or external resources

Your sole remedy for dissatisfaction with the website is to discontinue use.

10. Indemnification
You agree to indemnify and hold HolisticalVets harmless from any claims, losses, liabilities, or expenses arising from:

• Your misuse of the website or Services
• Violation of these Terms
• Violation of any applicable laws

11. Changes to These Terms
We may update these Terms & Conditions at any time. Updated versions will be posted on this page with a revised “Last updated” date.

Continued use of the website or Services after changes indicates your acceptance of the updated Terms.

12. Governing Law
These Terms & Conditions are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

13. Contact Us
If you have questions about these Terms & Conditions, please send an email to info@holisticalvets.com.

HolisticalVets LLC
Website: holisticalvets.com